Resident Screening
Getting ready
Downloading a certificate
Adding or deleting operators/users
Viewing previously pulled reports
Ordering online customer service
Printing a report
Viewing online billing
Frequently Asked Questions
Logging in to the website
Printing
Online customer service
Opening PDF documents
Before you use our website, you may need to make some adjustments to your browser settings. To do so, follow these steps:
1. Open your internet browser. (It is recommended that you use Internet Explorer.)
2. From the options along the top of browser window (File, Edit, View, Favorites, Tools, Help), select Tools.
3. Select Internet Options, which will open a small window with several tabs across the top.
4. Select the General tab.
5. In the Temporary Internet Files section, select Settings.
6. In the Check for newer versions of stored pages section, select Every visit to the page.
7. Select OK, which will take you back to Internet Options.
8. Again in the Temporary Internet Files section, select Delete Files.
9. Select OK to delete the temporary files. An hourglass will appear until the deletion process is complete, which may take a few minutes.
10. Select the Security tab.
11. Select Custom Level.
12. Scroll down to the Cookies section. Make sure both options under Cookies are set to Enable.
13. Select OK to save the Cookies changes.
14. Select OK to close the Internet Options window.
Note to AOL users: The browser that comes with AOL is a stripped-down version of Internet Explorer and may not work as well as the standard version. It is recommended that once you've connected to the internet using AOL, minimize the AOL browser (click on the third button from the right in the upper right-hand corner of the browser - it looks like a small underline). Once you've minimized the AOL browser, open your standard Internet Explorer and proceed as normal.
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Downloading A Certificate:
1. Connect to the Internet.
2. Type www.krollfactualdata.com in the address field of the browser and hit Enter (or click on Go).
3. On the left hand side of the screen near the top select Access Information.
4. On the next screen select the hyperlink that says to Get Certificate.
5. Enter your First and Last name and select Continue.
6. Enter your Office Code (4 digit number), your Client Code (3-6 digits), and your Certificate password and select Get Certificate.
NOTE: If you don't know your Office Code, Client Code, and password, please contact your sales rep or call 800.929.3400
7. If the Office Code, Client Code and password are valid, you will get the "Installation Complete" screen. With your mouse, right-click on the blue KFD Login hyperlink.
8. From the popup box of options that appear, select Add to Favorites. This will add a link to your browser Favorites. If for some reason the certificate is deleted from your hard-drive, you can still access the Kroll Factual Data software using this link.
9. Select OK on the Add Favorites box.
10. Use this Favorites link when ever you need to access the Kroll Factual Data web-based software.
You must be listed in the Operator Preferences as a Software Administrator to add and delete operators.
NOTE: The user names for operators will show on the credit report and Must be unique.
1. Log into the favorite saved in Internet Explorer
2. Click on Bureau Express
3. Click on Operator Preferences
4. There is an option in the top left corner labeled Add Operator, please click on that.
5. Here you may enter in your operator’s information as you see fit.
6. Please be sure to verify the Operator Access Level you wish them to have. Starting from the bottom, each level has the access of the one below plus the abilities described for that access level.
a. Data Entry access: Can only Order reports. They can not work on reports or view reports that have already been ordered.
b. By Operator Code: only allows them to have access to reports they themselves pull through .com, Byte or Calyx Interface. If reports are pulled through any other Loan Origination Software (LOS) system you will need to give them either access to All Reports in order to be able to view/work on reports through the .com system or set their client code to the LOS client code number and give them access by client code. The third option is to make sure their user name for the LOS matches EXACTLY the user name they use to log into Kroll Factual Data.
c. By Client Code makes it so they can only see the reports under the Client Code you assign them in the Operator Client Code area to the right of the Operator Set Up screen. If you use an LOS system that requires it’s own code this is a good option especially if you have set it up so that each of your Loan Officers have their own Client Code AND that if a special code is needed for that LOS that you change their client code in Operator Preferences to match that code.
d. Access to All Reports: this option allows a person to see all reports under all codes you have access to. This is a good selection to use for Processors.
e. Software Administrator: can see all reports under all codes plus has the ability to adjust your Client Preferences, and Add and Delete Operators from the list. This is the person Kroll Factual Data will refer clients to who do not have a user name or access to a report.
7. Caution! Clicking on view and print reports only will make it so a person can NOT order any reports or do Customer Services. Also be aware that setting someone up for Data Entry Only will allow a person to only order reports not view or print.
8. If you have more then one client code then please verify what Client Code you wish to have as the default for that operator to pull their reports from.
9. It is a good idea to give each person the Quick Print Option so that they can print from the Report List directly.
10. When you are done click on submit operator changes in the bottom left hand corner of the screen. Your operator has been added.
To Delete an Operator
1. follow steps 1 through 3
2. click on the persons name you wish to delete. The Operator Set Up screen will show and at the bottom you will see Delete Operator as an option.
3. click on Delete Operator.
Viewing a Previously Pulled Report
1. From the Operator Functions screen, select Report List. (To get to the Operator Functions screen, select one of the product names, Bureau Express, Resident Screening, or Employment Screening, after logging into the .com software ) NOTE: To change the Report List sort order, click on the column header to be sorted by. For example, to sort by Social Security number, click on SSN (in the green bar). One click will sort in ascending order. Two clicks will sort in descending order. This feature is not available in Netscape. 1. View the report. 1. From the Report List, click on the printer icon next to the applicant name.
NOTE: the printer icon shows on the Report List ONLY if your Operator Preferences are setup for QuickPrint.
2. If you are already viewing a report, either after selecting Order & View Report, or by selecting the applicant name on the Report List, place your cursor anywhere within a white section of the report and left click one time. (This will not make any noticeable change. It is just to let Windows know you are wishing to print the report window and not the Services Window to the left.) Hold down your Control Key on the Keyboard and hit the “P” key or go to file and print. a. Verify the printer settings (i.e. it's being sent to the correct printer, the correct paper size is selected, etc). NOTE: In order to view the detailed billing online, your Operator Code must be setup to Access Online Billing.
1. Select Billing Reports from the middle of the Operator Functions screen. (To get to the Operator Functions screen, select one of the product names, Bureau Express, Resident Screening, or Employment Screening, after logging into the .com software.)
click on Tip Sheet to view all options for viewing/printing billing reports. Or click here : https://widow1.factualdata.com/footing/iReceivables/on-line-training-new-version.pdf
Q: I'm trying to log in but it's not asking for my user name and password. Instead, it's asking for my first and last name and then for my office code, client code, and password. For instructions on how to download a new certificate, CLICK HERE. Q: After I entered my user name and password, I get a red box that says, "NO VERIFICATION; YOUR USER NAME AND/OR PASSWORD HAS NOT BEEN VERIFIED". Q: I printed the report but the information appears to run off the bottom of one page and onto the next. There are uneven page breaks. Q: My printed reports don't have gray shading on adverse trade lines. Q: My printed reports don't have creditor names on the trade lines. Q: I am trying to order Customer Service on a report but it nothing happens when I click on a trade line. Q: How do I order Online Customer Service? Q: I can not open PDF Documents on the web?
2. Enter the search parameters necessary, (Less is best here, so use either only the SSN or only the last name of the main borrower) such as time span, client code, etc. NOTE: To find all report types, such as customer service, be sure that
3. Make sure you have selected a time span that matches when you pulled the report. (IF date computer. your of corner right lower the in time over mouse putting by that check can You reports. any see not might you correct is computer on)
4. Select Submit.
5. Click on the applicant name hyperlink to view a specific report on the list.
Ordering Online Customer Service
2. Click on the hyperlink of the item that requires customer service. For Example, to order a trade line update, select the creditor name hyperlink.
3. In the window that appears, select what needs to be verified from the list of options provided. Enter any pertinent information, such as a full account number, in the Additional Instructions field.
4. Select Submit if there is no additional information needed for the request.
5. Select More Verification Items if there are additional Customer Service requests needed on this report. This will take you back to the report where you can add more customer service items by clicking on the hyperlink of the next item to be verified.
6. Select Finish when all customer service items have been requested.
7. Verify the information on the Contact Information screen, which is populated using your Operator Code information.
8. Select Next to send the request. At this time, the customer service request is automatically transferred to your Kroll Factual Data branch for processing.
9. Select OK to close the last window.
10. A customer service Report ID is automatically generated as soon as the 1st customer request is made on a Bureau Express report. Use the Report List to view the customer service report.
3. NOTE: Print Preview does not work for showing you what will be printed. Do not change your print settings, just click on the OK button at the bottom of the print box.
b. Select OK to print the report.
Viewing Online Billing
Frequently Asked Questions
A: This happens when you lose your certificate, which is stored on your computer as a cookie. Cookies may be deleted automatically by some virus protection software, or manually by deleting or clearing cookies. Look in your browser window Favorites list. Do you have Kroll Factual Data Login as a favorite? If so, click on this and you will be taken to the log in screen. If not, you will need to download a new certificate.
A: You will receive this message if you've entered an invalid user name and/or password. Most often, it's caused by a typographical error when entering the password. Try going to the top of your IE browser, click on TOOLS> INTERNET OPTIONS> and in the Temporary Internet Files click on SETTINGS and put the dot in Every Visit to the Page. Click OK and OK and try typing in your password again. If you still get the error you will need to call us as we are not allowed for security reasons to give out Passwords via Email.
Q: I received an error that says, "UNABLE TO RETRIEVE A MACHINE CODE FOR THAT OFFICE CODE/CLIENT CODE COMBINATION".
A: This error occurs when incorrect information is entered when attempting to download a certificate. Typically, this is caused by entering an incorrect password (or again, from a typographical error when entering the client code or password). You will have to call us to verify the correct information as we are not allowed to give this information out via email for security reasons.
A: Note that there is no information missing from your report, only that the page breaks are uneven. This is actually a well-documented problem with Microsoft Internet Explorer and happens on many web sites. Unfortunately there is not much to be done to fix it. We do not recommend that you Netscape, Mozilla, or AOL as these do not have full functionality with our system. They also have issues with many of the different Interface systems.
A: From the menu at the top of your browser window (File, Edit, View, Favorites, Tools, and Help), select Tools. From the drop-down list, select Internet Options. This will open a window with several tabs - select the Advanced tab. Scroll down to the Printing settings section. There is only one line under Printing, which is "Print all background colors and images". For shading to appear on a printed report, this option must be selected (there should be a check mark next to it).
A: Look for the box called Report ID toward the top, right corner of your printed report. There should be a number in this box, similar to 20610BX00000000. If you don't see a number in the Report ID box, this means your printer is not printing any information that appears blue on the web page. Normally, this is caused by your computer thinking it's printing to a color printer but it's not, or if your color printer is out of blue ink. Our recommendation is to change your default printer settings to print black and white or grayscale.
Online Customer Service
A: Is the trade line (creditor name) text underlined and in blue on the report you're viewing? If not, that means customer service has already been requested on this report or that you are not authorized to run Customer Service Reports. To request additional customer service items, you'll need to use the Customer Service Report ID. Use the Report List to find the customer service report. If you are not authorized you will need to talk to your software admin person.
A: While viewing the report on screen, click on the hyperlink of the item to be verified (anything that is blue and underlined). This will open a smaller, window with a list of verification options (i.e. Current Balance, Account History, etc). Select the necessary verification option(s) and click on Submit. The next box has two choices: Finish or More Verification Items. Select whichever is appropriate. The More Verification Items option will take you back to the report. To request more customer service, select another hyperlink. Once you've chosen all necessary hyperlinks, select Finish. You will then be asked to verify your contact information in case we need to contact you or the applicant to complete your request. You will then click next and this process sends your request to your Kroll Factual Data processing office for completion. In most instances, the customer service must be completed within 4 hours or it's free!
Opening PDF Documents
A: You must have the Adobe Acrobat Reader which can be downloaded for free at http://www.adobe.com/products/acrobat/readstep2.html. Just follow the download instructions from the Adobe web site. When the pop up box shows up select the open from current location option and follow the install instructions.
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